F.A.Q.

Are the shoes as real as buying them at the store? Are they real? Are the shoes Authentic?

ALL SHOES WE SELL ARE 100% AUTHENTIC.

ARE ALL SHOES BRAND NEW?

All of the shoes that are available on our website are brand new and never used. We do not sell b-grades, variants of shoes or shoes not authorized by their respective manufacturer. For more detailed images of some recently shipped orders follow us on Instagram @tiightcom

SHIPPING

All orders are processed weekdays from 10am till 9pm Eastern Standard Time. For a limited time, Standard Shipping is included in the purchase price of all shoes listed on Tiight.com at a value of $36.00 USD. After an order is shipped via Standard Shipping, please allow 7-10 business days for the product to arrive. We cannot take responsibility for any damage to the box by the shipping service. Your are free to request, via email, double boxing of your parcel at an additional cost of $10.00 USD. Express shipping is available for an additional fee and can be selected at checkout. Express shipping is usually between 3 and 5 business days. All shipping costs are non-refundable.

We ship worldwide and are very supportive of our troops. Soldiers with an APO address and all other military zip codes are welcomed.

All items are sold on a first come first serve bases. Please order as soon as possible to avoid disappointment.

PAYMENT METHODS

Credit and Debit Cards are both accepted on Tiight.com. VISA, Master Card and American Express are accepted, all purchases are sent to billing addresses unless we are contacted before the item is shipped. Orders placed on Tiight.com require the billing address and information to match what is on file with our customers financial service provider. Purchases that do not have the correct information will be cancelled without notification. Ensure you provide your full name as it appears on your card, correct address, card number, 3 digit security code and expiry date when making your purchase.

RETURNS, EXCHANGES AND REFUNDS

Please see here.

ORDER CANCELLATIONS

Be sure you are ready to order. 20% of the total price cancellation fee will be charged per item for ALL order cancellations on processed orders.

LOCATION

We are Toronto based company. However, our business model allows us to ship items from overseas. Please do not be alarmed if your order is being shipped from outside of the Canada. We guarantee that all products are authentic and legitimately produced by it’s respective manufacturer.